Responsible Supply Chain Management

 

BJC operates as a vertically integrated enterprise across upstream, midstream and downstream activities, relying on a large and complex supplier base across multiple industries and geographies. Disruptions within the supply network—such as delivery failures, operational shutdowns, geopolitical or climate-related events and quality deviations—may impact production efficiency, product integrity, customer satisfaction and overall business resilience.

In addition, supplier-related ESG risks, including non-compliance with ethical standards, weak corporate governance, labor rights violations and inadequate environmental management, may lead to reputational damage, regulatory consequences and erosion of stakeholder trust. To address these risks, BJC integrates responsible sourcing principles into its procurement and supplier management processes, while enhancing supplier engagement, risk screening and monitoring mechanisms to improve transparency and promote responsible business practices across the supply chain.

 

Management Approach

BJC prioritizes a responsible, transparent and resilient supply chain to minimize operational vulnerabilities, strengthen quality assurance, enhance traceability and safeguard corporate reputation. The Company integrates ESG principles into its supply chain management while addressing environmental and social risks through strengthened oversight and supplier engagement.

 

Key Strategies Supporting BJC's supply chain resilience and responsibility include:
	Expanding and diversifying qualifiled supplier sources to reduce concentration risk
	Applying digital systems and advanced analytical tools to strengthen verification, traceability, and real-time monitoring.
	Supporting supplier capability development-particurlarly SMEs-through training, joint initiatives and shared-value program
	Rainforcing expectations on human rights, environmental stewardship and sound management pratices through continuous engagement.

 

Core Elements of the supply chain management approach include:
	Procurement processes aligned with the supplier Code of Conduct and applicable legal and regulatory requirements.
	Integration of ESG criteria - such as human rights, labor pratices, environmental impact and business integrity - into supplier selection, qualification and periodic evaluations.
	Capacity-building and training programs for employees and suppliers.

 

BJC continues to strengthen its supply chain governance by adopting international best practices, enhancing operational excellence and fostering long-term value-creating partnerships across the supply chain.

 

1. Supplier Code of Conduct

BJC has established a Supplier Code of Conduct to align suppliers’ business practices with the Company’s management guidelines. The Code is communicated to suppliers and relevant employees to ensure awareness and compliance.

 

Key areas, including human rights and labor pratices, enironmental responsibility, business ethics and supplier compliance assessment.

 

Key areas: Supplier Code of Conduct
Human rights and Labor			Environment			Business Ethics
	Forced Labor			Greenhouse Gas Emissions and Energy Consumption			Anti-Corruption and Conflict of interest
	Child Labor			Pollution Prevention and Waste Management			Anti-Competitiveness
	Working Conditions (e.g., working hours, physical/mental demands of the workplace, wages, benefits)			Resource Efficiency
	Occupational Health and Satefy			Biodiversity, No Deforestation, or Land Conservation
	Discrimination and Harassment
	Freedom of Associations and Collective Bargaining

In 2025, BJC incorporated the Supplier Code of Conduct into supplier training under the topic “Sustainability Essentials for Suppliers,” with 132 participants. The Code was also communicated to newly onboarded suppliers throughout the year.

 

	Performance in Supplier Code of Conduct (New Suppliers in 2025)
	100%
	Inform
	71%
	Acknowledge
	71%
	Training

 

2. Supplier ESG Program

BJC is committed to embedding Environmental, Social and Governance (ESG) principles throughout its supply chain to generate positive impacts for stakeholders and the environment. The Supplier ESG Program demonstrates this commitment by fostering sustainable practices and ensuring responsible sourcing.

 

Program Governance	Oversight	The Board of Directors oversees the Supplier ESG Program, setting strategic direction, monitoring performance and ensuring alignment with BJC’s sustainability objectives.
	Implementation	Executive Management and the Sustainable Development (SD) working team are responsible for implementing the program. Their duties include developing policies, monitoring supplier performance and driving continuous improvement initiatives.
Purchasing Practices	Conflict Resolution	Addressing potential conflicts between purchasing decisions and ESG standards.
	Supplier Assessment	Conducting ongoing evaluations of ESG performance for existing and prospective suppliers to ensure consistency with sustainability objectives.
	Promoting Sustainability	Identifying and leveraging opportunities to encourage sustainable practices across the supply chain.
Supplier Requirements	Minimum ESG Standards	BJC has established clear ESG standards that suppliers must meet. Non-compliance within a specified timeframe may result in exclusion from future business engagements.
	ESG Performance in Supplier Selection	BJC prioritizes suppliers with strong ESG performance in the selection process, integrating ESG criteria as a key factor in contract awards.
Training and Capacity Building	Understanding the significance of ESG in supply chain management.
	Familiarizing stakeholders with BJC’s ESG expectations for suppliers.
	Developing methods for evaluating supplier ESG performance.
	Collaborating with suppliers to advance ESG initiatives effectively.
Continuous Improvement	Regular Reviews	Periodically updating the Supplier Code of Conduct and ESG requirements to reflect industry advancements.
	Monitoring Trends	Staying informed on emerging ESG trends and integrating them into the program.
	Stakeholder Engagement	Actively seeking feedback and identifying areas for improvement to enhance the program’s effectiveness.

 

Through the Supplier ESG Program, BJC strengthens supplier performance, enhances risk management and promotes alignment with sustainability principles. This approach supports a resilient supply chain, drives long-term value creation and ensures alignment with the Company’s ESG strategy.

 

3. Supplier Screening and Identification

The screening process is an initial step to identify potential sustainability risks within the supply chain, considering multiple available data sources and various dimensions. as following;

 

Risk Aspects
Environmental risk		Country-specific risks
Potential negative impacts related to environmental topics, including greenhouse gas emissions, energy and water consumption, resource efficiency, pollution, waste management and biodiversity.		Factors such as political instability, economic volatility, regulatory changes and natural disasters that may disrupt the supply of goods or services.
Social risks		Sector-specific risks
Potential negative impacts related to social topics, including human rights and labor practices such as child labor, forced labor, discrimination, freedom of association, the rightto collective bargaining, working hours, remuneration, occupational health and safety and the rights of local communities.		Industry-related risks, including labor practices, environmental impact and compli­ance with applicable regulatory requirements.
Governance risks		Commodity-specific risks
Potential negative impacts related to governance topics, including corruption, bribery, conflicts of interest and anti-competitive practices.		Risks associated with specific raw materials or products, including supply chain disruptions, price volatility and quality concerns.

 

Business Relevance
Spending levels, including share of total spend or volume.	Supplier criticality to BJC’s operations, including availability of substitutes and dependency level.

 

The results are used to identify critical and significant suppliers for further assessment and subsequent risk management actions.

 

Supplier Classification
Tier 1 Suppliers		Suppliers that directly provide essential goods and services to BJC.
Non-Tier 1 Suppliers		Suppliers that provide goods or services indirectly through Tier 1 suppliers.

 

In addition, suppliers are categorized based on risk and business importance:

• Critical or strategic suppliers are those that have significant business impact due to their high share of spend and/or limited substitutability.
• Significant suppliers: Suppliers identified as having a high risk of negative ESG impacts, high business relevance to BJC, or a combination of both.

Upon completion of detailed risk assessments, suppliers are classified as significant if they meet one or more of the following criteria:

High ESG risk	Suppliers posing a significant risk of negative environmental, social, or governance impacts.
High business relevance	Suppliers that are essential to BJC’s operations and characterized by high dependency or limited alternatives.
Combination of both	Suppliers exhibiting both high ESG risk and high business relevance.

 

This classification framework enables BJC to prioritize engagement, monitoring and risk mitigation efforts toward significant suppliers, ensuring that key vulnerabilities are addressed effectively and overall sustainability performance across the supply chain is strengthened.    

 

KPIs for Supplier Screening

 

	Supplier Screening	2025
	Tier-1 Suppliers
1	Total Number of Tier-1 Suppliers	7,744
	1.1 Local Suppliers*	6,872
	1.2 International Suppliers**	872
2	Total Number of Significant Supliers in Tier-1	869
3	% of Total Spend on Significant Suppliers in Tier-1	65
	Tier-1 Suppliers - New suppliers
4	Total New Supplier	517
5	Number of New Supplier that were screened	134
6	% New Supplier that screened	26
	Non-Tier-1 Suppliers
7	Total Number of Significant Suppliers in non-Tier-1	243

 

*Local Suppliers/Farmers: Businesses, individuals, or cooperatives within Thailand that produce and supply goods, particularly agricultural and consumer products, to BJC. These suppliers support local economies, promote sustainable sourcing and reduce environmental impact through shorter supply chains. **International Suppliers: Global companies or entities that provide goods and services to BJC from outside Thailand. These suppliers must adhere to responsible sourcing practices and maintain transparency in procurement policies to ensure ethical and sustainable supply chain management.

 

4. Supplier Assessment

BJC evaluates and monitors suppliers’ practices in a systematic manner. This process helps mitigate risks, improve cost efficiency, support continuous improvement, and promote alignment with BJC’s sustainability principles and the Supplier Code of Conduct.

 

Assessment Methodology
1. Desktop Reviews		Desktop reviews leverage data from supplier self-assessments, publicly available information and industry benchmarks to provide a preliminary evaluation of a supplier’s sustainability performance and risk profile. This method enables BJC to prioritize suppliers for more detailed on-site evaluations.
2. On-Site Assessments		On-site evaluations are conducted by BJC’s employees or independent third-party auditors, adhering to Amfori Business Social Compliance Initiative (BSCI) standards. These assessments provide a detailed review of suppliers’ operations, ESG performance and risk management practices, tailored to the specific context of Thailand. They offer valuable insights into operational risks, vulnerabilities and improvement opportunities, ensuring alignment with Thailand’s sustainability goals and regulatory requirements. Adoption of Amfori Standards BJC incorporates the Amfori Business Social Compliance Initiative (BSCI) standards to assess suppliers, focusing on areas such as human rights, workplace health and safety and environmental protection. Adherence to these rigorous standards reflects BJC’s commitment to ethical sourcing, safeguarding worker welfare and promoting environmental sustainability across its supply chain.
3. Third-Party Audits		Independent third-party audits offer an objective evaluation of suppliers’ ESG performance and risk management practices. These audits enhance the transparency and credibility of the supplier assessment process, ensuring compliance with BJC’s high standards.

 

Supplier Corrective Action and Improvement Plans

• BJC conducts on-site assessments of suppliers to identify high- and medium-risk levels, using the Supplier Code of Conduct and ESG risk criteria.

   

 

In case of non-compliance

Formally communicated

Corrective action plan with defined timelines

 

• BJC monitors the progress of implementation, and in cas5e of non-compliance, persistent issues may result in the termination of the business relationship.
• BJC provides structured ESG performance feedback to suppliers and benchmarks their performance against peer averages to enhance transparency, accountability and alignment with ESG standards.

 

5. Supplier Development

BJC places strong emphasis on supplier development to enhance ESG capabilities, promote responsible business practices and drive continuous improvement. This is embedded within BJC’s procurement and sustainability governance frameworks.

BJC adopts a structure and risk-based approach to supplier development, trailored to the ESG maturity levels and operational contexts of different supplier groups. Key initiatives including the following:

 

Supplier Information and Training

Provides structured training and guidance through multiple channels to ensure suppliers understand ESG expectations, requirements and best practices.

Access to ESG Benchmarks and Best Pratices

Enables suppliers to access ESG performance benchmarks and best practice examples to evaluate performance and identify improvement opportunities.

Corrective and Improvement Action Support

Supports suppliers in implementing corrective actions based on ESG assessments and audits through root cause analysis, practical solutions and effective implementation.

In-dept Capacity Building and Technical Support

Delivers long-term capacity building and technical support for priority suppliers to strengthen management systems and operational practices across key ESG areas.

 

KPIs for Supplier Assessment and development

 

1	Supplier Assessment and Development	2025	Percentage
1.1	Total number of suppliers	7,744
1.2	Total number of significant suppliers	869
1.3	Total number of significant suppliers supported with development measures (as a subset of 1.2)	88	10% of suppliers supported in development measures
1.4	Total number of significant suppliers assessed via desk assessment/on-site assessments (as a subset of 1.2)	741	85% of significant suppliers assessed
1.5	Number of significant suppliers assessed with substantial actual/potential negative impacts (as a subset of 1.4)	439
1.6	Number of significant suppliers assessed with substantial actual/potential negative impacts with agreed corrective action/improvement plan (as a subset of 1.5)	88	20% of suppliers with substantial actual/potential negative impacts with agreed corrective action/improvement plan
1.7	Number of significant suppliers assessed with substantial actual/potential negative impacts that were terminated (as a subset of 1.5)	0

 

Notably, in 2025, the Private Label group’s food, non-food, home line and hardline units conducted 284 supplier audits, with all suppliers successfully meeting the required standards.

 

 

Supplier Development Initiatives in 2025

 

1) BJC Big C Supplier Partnership Forum 2025

BJC Big C organized the “BJC Big C Supplier Partnership Forum 2025” under the theme “Transparency, Sustainability and Growing Together.”

 

The event aimed to strengthen business relationships between BJC Big C Group and its partners, while emphasizing responsible business practices and sustainability across the value chain. The forum highlighted the importance of transparency, ethical conduct and stakeholder engagement.

 

During the forum, senior management presented key topics, including:

 

Group Performance

Corporate vision

Future store expansion plans and ESG Strategy

 

 

 

 

 

 

In addition, exhibition booths from various business units within BJC Big C Group showcased developments in key areas, including:

 

Product quality

Innovation

Supply Chain management

Support for small and medium enterprises (SMEs)

 

 

 

 

 

 

 

The forum reaffirmed BJC Big C’s commitment to transparency in procurement processes and strengthened collaboration with business partners. Through this engagement, the Company continues to build a resilient supply chain and support sustainable long-term growth across the value chain.

 

 

2) Supplier Conference 2025

Big C organized the Supplier Conference 2025 under the theme “Big C Big Partner 2025,” with more than 250 partner companies participating.

 

The conference enabled the Company to communicate its key achievements in 2025 and its strategic direction for the year, focusing on store management, the application of customer insights to enhance shopping experiences, and promoting sustainable growth.

 

In addition, the Company recognized outstanding suppliers through the Supplier Excellence Awards in the following categories:

 

	Best Category Partnership
	Best NPD Innovation
	Best Service Level
	High Sales Growth
	Rising Star

 

 

 

 

 

 

 

 

 

 

 

These initiatives reflect Big C’s commitment to strengthening collaboration with business partners, enhancing supply chain resilience and creating long-term value, while aligning with international sustainability standards.

 

 

3) Sustainability Essentials for Suppliers

BJC Big C organized the training program “Sustainability Essentials for Suppliers” to strengthen sustainability standards and promote responsible supply chain practices. The program was conducted in collaboration with the Thailand Supply Chain Network (TSCN), with a total of 132 participants from 60 companies, including the Company’s procurement personnel.

The training focused on three key ESG areas in alignment with international sustainability standards.

 

1. Sustainable supplier management		2. Human rights management		3. Greenhouse gas management

 

The program reinforces BJC Big C’s commitment to responsible sourcing, human rights and climate action, while highlighting the role of suppliers in building a transparent and resilient supply chain for long-term sustainability and value creation.

 

 

4) Big C Agricultural procurement program with farmers and agricultural institutions

Big C Supercenter Public Company Limited has implemented collaborative sourcing initiatives with farmers and agricultural institutions to promote and support Thai farmers in improving the quality of agricultural products and achieving sustainable livelihoods. Key initiatives include:

An MOU with the Northern Agricultural Cooperative Federation Limited to jointly develop the “Northern Agricultural Products Center, Chiang Mai Province” as a centralized hub for collecting and distributing high-quality agricultural products from six upper northern provinces.		An MOU with Ban Kwai Agricultural Community Enterprise to enhance product quality and strengthen income stability for farmers in six central provinces, namely Suphan Buri, Phra Nakhon Si Ayutthaya, Ang Thong, Kanchanaburi and Chai Nat.

 

Big C’s role under this initiative:

 

Product selection

Quality control

Technical support for production planning

Collaboration with partners to develop infrastructure in agricultural centers to systematically integrate farmers into the modern supply chain

 

This initiative promotes collaboration between the private sector and the agricultural community, improving farmers’ quality of life, strengthening market access and supporting a sustainable food system. It also aligns with government policies and Big C’s commitment to responsible sourcing to enhance product quality and ensure stable farmer incomes.

 

	representing
	8%
	of total fresh produce souecing
	more than	across
	150	12
	farmers	provinces

 

5) In-depth Capacity Building and Technical Support

BJC supports responsible and sustainable supply chain management through structured supplier development aligned with the Green Industry Level 5 (Green Network) requirements.

In 2025, BJC engaged 54 key suppliers in the GI5 Program, providing training, technical support and improvement plan across key areas including:

 

Environmental management

Resource efficiency

Greenhouse gas reduction

Corporate governance

 

 

 

 

 

 

 

BJC conducted gap analysis against GI5 standards and developed improvement plans for all participating suppliers. 

 

As a result, 89% of participating suppliers improved their operational standards and obtained Green Industry Certification at Level 2 or above. 

 

The program strengthens supply chain resilience, reduces risks and supports BJC’s ESG strategy and long-term value creation.

 

6) Big C BizConnect: SME and Startup Development Program

BJC supports the development of SMEs and startups through the Big C BizConnect Program to strengthen business capabilities, improve operational performance and promote long-term sustainable partnerships within its supply network. The program enables entrepreneurs to systematically enhance business management, product development and environmental and social performance, supporting their transition into long-term partners.

 

The program is implemented in collaboration with key partners to enhance market access and business capabilities of Thai entrepreneurs, while also promoting environmental and social responsibility alongside commercial and operational readiness.

 

Key Activities include:		Participants also receive guidance on:
Business matching sessions with Big C buyers		Sustainable Product Design
Expert consultations on business and product development		Resource Efficiency
Innovation and sustainability coaching		Waste Reduction
		Responsible Packaging
		Compliance with Environmental Standards

 

 

Through these initiatives, the program contributes to the development of resilient and responsible local suppliers, promotes inclusive economic growth and supports environmental stewardship, while reinforcing BJC’s commitment to responsible sourcing and long-term sustainable value creation.

In 2025, a total of 114 SMEs and startups participated in the Big C BizConnect program. Through structured training, technical support and innovation coaching, 22% of participants successfully developed market-ready products, while 132 SKUs were introduced to Big C distribution channels.

 

7. BJF Sustainable Agriculture Initiative

BJF has proactively developed a robust local supply chain over the past three decades. This strategic initiative, centered on contract and cooperative farming systems, ensures a reliable supply of high-quality, safe raw materials for BJF’s core product portfolio.

 

Proportion of raw material sourcing for BJF's core products
		95% Contract Farming Model, Domestic Supply
		5% Cooperative Farming Model

 

• Contract Farming Model, Domestic Supply

Enables BJF to source approximately 95% of its raw materials, primarily essential crops such as potatoes and sweet potatoes. This model provides farmers with stable income through pre-agreed pricing and reduces risks associated with market volatility.

• Cooperative Farming Model

The remaining 5% of BJF’s raw materials are sourced through a cooperative farming system, which emphasizes product quality and safety through rigorous assessments by specialized experts at raw material collection points.

In 2025, the program expanded its training and knowledge transfer activities to support farmers in Phayao and Chiang Rai provinces within BJF’s supply network, promoting improved agricultural practices and sustainable production.

 

Key outcomes include:	Support for 686 farmers through training and field-level technical assistance
	Adoption of improved agricultural practices and transition to organic fertilizers
	Reduction of 198 tons of chemical fertilizers
	Decrease in greenhouse gas emissions by approximately 191 tons of CO₂ equivalent

 

The program also introduced improved water resource management practices, resulting in:

• Coverage of 4,958 rai of farmland

• Reduction in water consumption of approximately 1.32 million cubic meters

Through these initiatives, BJF reinforces its commitment to responsible supply chain management, while promoting environmentally sustainable and resilient agricultural practices over the long term.

 

8) Spending on Local Farmers and Suppliers

Recognizing the essential role that local suppliers play in driving economic growth and enhancing community well-being, BJC prioritizes sourcing from local agricultural producers. This strategic focus not only strengthens local economies and generates job opportunities but also ensures that BJC has access to a reliable supply of high-quality, safe and nutritious raw materials and products.

Local Spending

Performance	Unit	2025
Total procurement spending	THB	134,677,976,156.61
Spending on Local suppliers and contractors for significant operations	THB	125,031,753,936.40
Spending from local supplier compared to total procurement spending	%	93

 

Local Suppliers/Farmers: Businesses, individuals, or cooperatives within Thailand that produce and supply goods, particularly agricultural and consumer products, to BJC. These suppliers support local economies, promote sustainable sourcing and reduce environmental impact through shorter supply chains.

 

Supplier Grievance

Grievance Channel	Suppliers are informed of available reporting and grievance channels, allowing workers or other stakeholders within the supply chain to raise concerns related to labor rights, environmental practices, or ethical misconduct.
Confidentiality and Anonymity	BJC places the utmost importance on safeguarding stakeholder trust. All grievances submitted through the established channels are handled with strict confidentiality. To further protect individuals, BJC offers the option to report anonymously, ensuring that all stakeholders feel secure and empowered to raise their concerns without fear of reprisal.
Accessible Reporting Channels	To make the grievance process inclusive and convenient, BJC provides multiple reporting options tailored to diverse stakeholder needs:
	1. Online Reporting Platform: A 24/7 online form is available on the BJC Sustainability website, allowing stakeholders to submit detailed reports with supporting evidence.
	2. Dedicated Hotline: Stakeholders can contact the hotline (02-146-5999) during business hours to voice concerns directly with trained personnel. Anonymity is guaranteed for callers who choose it.
	3. Secure Email: Concerns and accompanying documentation can be sent securely via email to Comsec@bjc.co.th, ensuring timely and confidential handling.
	4. Postal Mail: Written reports, along with any relevant evidence, can be sent to the Human Resources Department or the Company Secretary at BJC’s corporate headquarters.

 

Grievance Management Process

Upon receiving a grievance, BJC undertakes a thorough and impartial investigation. The company is committed to addressing all concerns promptly and equitably, ensuring that remedial actions align with its ethical principles. Every step of the process is managed with integrity, reinforcing BJC’s commitment to ethical standards and stakeholder trust.

Benefits of the Grievance Channel

The grievance channel plays a vital role in fostering an ethical and transparent corporate culture while contributing to BJC’s mission of creating a sustainable future for all:

Early Issue Detection:

Proactively identifies and addresses risks or ethical breaches, minimizing potential impacts on stakeholders and operations.

Enhanced Stakeholder Engagement:

Strengthens relationships with stakeholders by promoting open communication trust, fostering collaboration across communities and partners.

Continuous Improvement:

Insights from grievances provide valuable feedback for refining BJC’s policies, procedures and ethical standards, driving ongoing enhancements to the organization’s sustainability and governance framework.

 

 

 

 

 

 

 

 

 

 

 

 

	Direct Call 02-146-5999 or Investigation Team		Scan QR Code
	Call Center 1756		Letter to HR Department or Company Secretary
	Website http://www.bjc.co.th > Investor Relation > Whistleblowing or http://corporate.bigc.co.th/th/contact

 

In 2025, under a rigorously managed approach, no supplier-related complaints were reported.