Occupational Health and Safety

 

 

BJC places occupational health and safety (OHS) at the core of its operations, recognizing that effective OHS management is essential to sustainable business performance and long-term organizational resilience. As part of its commitment to responsible and sustainable growth, the company prioritizes the protection of employees, contractors and other workers by preventing work-related injuries, illnesses and fatalities, while promoting overall health, safety and well-being across its operations.

To manage occupational risks effectively, BJC implements systematic hazard identification, risk assessment and mitigation processes covering routine and non-routine activities, emergency situations and contractor operations. The company applies control measures in accordance with the hierarchy of controls and ensures compliance with applicable occupational health, safety and environmental laws and regulations. These practices help minimize workplace risks, strengthen operational reliability and maintain a safe and accountable working environment for all stakeholders.
BJC’s occupational health and safety management system applies to all employees, contractors and workers operating under the company’s control. Worker participation is encouraged through joint health and safety committees, regular consultations, hazard reporting and incident investigation processes, reflecting the company’s commitment to employee engagement and shared responsibility in workplace safety.

To further strengthen its management approach, BJC has implemented the ISO 45001:2018 occupational health and safety management system. The framework supports structured risk management and continual improvement, contributing to reduced workplace incidents, improved workforce morale and stronger organizational performance. In addition, BJC promotes a strong safety culture across all levels of the organization — from leadership to frontline employees — through the implementation of its safety, occupational health and workplace environment policy, while continuously enhancing its systems and practices to align with evolving legal requirements and international standards.

 

 

Occupational Health and Working Environment Policy  

 

To ensure the highest level of safety across all work processes, BJC has established a comprehensive policy on safety, occupational health and the working environment. This policy governs the development and implementation of safety management systems in full compliance with applicable laws, international standards and other relevant requirements. It applies to all operations within BJC and its subsidiaries, including activities carried out by contractors, employees, contract employees, suppliers and any individuals working under BJC’s supervision. The policy serves as a framework for establishing clear guidelines and standards to effectively manage safety, occupational health and environmental conditions. Its purpose is to minimize — ideally eliminate — accidents and hazards that employees may encounter, support continuous improvement and reinforce a strong safety culture. This commitment is fundamental to achieving the company’s long-term goal of zero accidents.

 

OHS Management Structure 

 

BJC has appointed the Operational Excellence Committee: SHES (Safety–Health–Environment–Security), comprising the Heads of Safety Departments from each Business Unit within the BJC Group, to establish, govern and drive the execution of group-wide action plans related to safety, occupational health, the working environment and security. The committee is responsible for ensuring consistent standards across all BJC companies and for continuously monitoring, assessing and enhancing performance to align with operational realities and support sustained improvement.
The SHES committee plays a key role in promoting effective management systems, supporting compliance with applicable laws and regulations and advancing the adoption of appropriate technologies and practices to improve safety and environmental performance. It also provides guidance and reviews matters related to SHES to ensure that operations across the group are aligned with organizational objectives and established standards and reports its findings to the Operational Excellence Committee.
The Operational Excellence Committee then reports to the Management Board, which oversees and ensures that occupational health and safety management is executed efficiently and effectively.

 

Management Board

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Operational Excellence Committee

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Operational Excellence Committee : SHES  (Safety-Health-Environment-Security)

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Occupational Safety, Health and  Working Environment Committees at Site Level

 

The Occupational Health and Safety Management System (OHSMS) has a process as follows,

1. Policies and Management Approach
2. Communicate and Controls
3. Risk Assessment & Management (Quarterly)
4. Audit by Central (Internal) and External Party (External and Internal Inspection)
5. Incident Investigation Process
6. Report Process Monthly to Management

 

 

OHS Management Structure at Site Level 

 

BJC establishes site-level Occupational Safety, Health and Working Environment Committees in compliance with Thai occupational health and safety law. The committees are formed through an election process with representation from employers and employees.
They oversee OHS compliance across operations. All members have completed required training on their roles, responsibilities, and occupational safety knowledge. They act as representatives of employees and contractors and provide a structured channel for raising concerns, feedback, and participation in monthly management and SHES meetings.

The committees review hazard reporting systems, safety observations, and site inspections, and ensure corrective actions are implemented and communicated. They also support hazardous condition identification, incident investigation, audits, inspections, and targeted training initiatives.
Their work strengthens BJC’s Occupational Health and Safety Management System (OHSMS) in line with ISO 45001 including annual management reviews to ensure continuous improvement.

They promote consultation and participation of workers and workers’ representatives, open communication and a strong safety culture, supporting compliance and maintaining a safe and healthy working environment.
 

OHS Risk and Hazard Assessment

 

BJC systematically identifies and assesses occupational health and safety risks across its operations in accordance with ISO 45001 requirements to prevent work-related injuries, ill-health and unsafe conditions. Risk assessments are conducted regularly, including during operational changes, incidents and emerging hazards, covering both routine and non-routine activities.

1. Hazard Identification	2. Risk Assessment	3. Mitigation and Control Measures	4. Documentation, Monitoring and Review

 

1. Hazard Identification 
Hazards are identified systematically through inspections, job safety analyses, incident reports, worker consultations, equipment assessments and evaluations of environmental and ergonomic conditions. This includes physical, chemical, biological, psychosocial, ergonomic and organizational hazards. 
2. Risk Assessment 
Each identified hazard is evaluated based on the likelihood of occurrence and severity of potential consequences. The assessment follows BJC’s standardized risk matrix and ensures prioritization of high risk scenarios. Both existing controls and potential failure scenarios are considered to determine residual risk. The process takes into account interactions among people, equipment and processes, as well as the potential impact of changes in work organization, procedures, or technology.
 3. Mitigation and Control Measures
 Appropriate controls are selected following the hierarchy of controls required under ISO 45001 — elimination, substitution, engineering controls, administrative controls and personal protective equipment (PPE). Control plans include implementation responsibilities, timelines, resource allocation and monitoring mechanisms to ensure effectiveness.
 4. Documentation, Monitoring and Review 
All risk assessments, control actions and monitoring results are documented. Reviews are performed to verify the effectiveness of controls, ensure compliance with legal and other requirements and incorporate lessons learned from incidents, audits and worker feedback. Records are maintained and updated as part of the continual improvement cycle. Key findings and required corrective actions are communicated to workers, supervisors and contractor teams to ensure shared understanding and accountability.

 

OHS Hazard and Risk Assessment in New Operations and Projects

 

BJC integrates comprehensive health and safety risk assessments as a core component of its due diligence process for all new operations and projects. Before initiating any new business activities, expansions, or facility developments, the company conducts proactive risk evaluations to identify, assess and mitigate potential health and safety hazards. Key measures include:
 1. Pre-operational risk assessments to evaluate potential workplace hazards before project approval. 
2. Safety compliance checks to ensure alignment with ISO 45001:2018, national safety regulations and industry best practices.
3. Environmental and occupational health impact assessments to mitigate risks related to air quality, noise exposure, hazardous materials and emergency preparedness. 
4. Stakeholder engagement involving employees, contractors and external safety experts to identify site-specific safety concerns. Worker participation is ensured through structured consultations, site walkthroughs and review of proposed control measures, allowing workers to raise safety concerns without fear of retaliation. 5. Integration of risk assessment outcomes into facility design, layout planning, equipment selection and operational procedures to eliminate or reduce hazards at the source

 

OHS Action Plan and Targets

 

The OHS action plan integrates prioritized risks identified through hazard assessments, incident trends, regulatory obligations and stakeholder expectations into a unified set of improvement actions that align with ISO 45001 requirements.

Prioritization and integration of action plans with quantified targets to address those risks
High-risk hazards are addressed first using the hierarchy of controls, with priority given to eliminating or engineering out serious injury and fatality exposures, strengthening operational controls and enhancing occupational health protections. The plan establishes measurable targets — such as reducing injury rates, improving exposure controls, completing all required competency training and raising contractor safety performance — and embeds these objectives into operational planning, procurement and change management activities

Evaluation of Progress in Reducing/Preventing Health Issues and Risks Against Targets
In 2025, Rubia Industries Limited (RIL) demonstrated measurable progress in reducing workplace health and safety risks in alignment with its established targets. A key initiative was implemented in the Confectionery Department, focusing on improving machine safety through the upgrade of safety guards integrated with interlock systems. This approach emphasized engineering controls as the primary risk mitigation strategy, aiming to minimize employee exposure to hazardous moving parts. The project was executed in full, achieving 100% completion as planned. Following implementation, no machinery-related incidents have been reported, indicating effective risk control and operational reliability. The initiative successfully eliminated or significantly reduced the likelihood of serious injuries associated with machine operation

 

Safety guards and instruction

 

Moreover, BJC integrates its action plans through a comprehensive approach that includes; 
• Continuous safety training: to ensure employees remain up to date on protocols and best practices;
• Provision of personal protective equipment (PPE) to mitigate environmental exposure risks such as heat-protection and hearing-protection equipment; 
• Routine health assessments, including hearing tests: to support early detection and timely intervention; 
• Consistent communication of safety information through updated notice boards across facilities; 
• Confidential whistleblowing system that enables employees to report safety concerns anonymously, reinforcing a culture of accountability and shared responsibility for workplace safety.

Internal Safety Inspection

Internal Safety Inspection

 

OHS Training

 

BJC prioritizes continuous knowledge development, employee performance and effective communication with stakeholders. The Company systematically identifies OHS training needs through risk assessments, job hazard analyses and performance evaluations. This ensures that training programs are aligned with operational risks and regulatory requirements, particularly in high-risk working environments. Training needs are also defined with input from workers and site-level safety committees to ensure that frontline concerns and observed hazards are accurately reflected in the annual training plan.

 

Basic OHS Training Basic

OHS training is mandatory for all employees and contractors prior to commencing work. The program aims to establish fundamental safety awareness and promote safe working practices across all operations. Key training topics include: 
• Office ergonomics 
• Basic first aid and CPR 
• Fire prevention and firefighting 
• Emergency response procedures 
• Workplace safety rules and incident reporting systems

 

 

 

Specialized Risk-Based Training 

Employees and contractors engaged in high-risk or task-specific activities are required to complete additional specialized training based on job- specific risk assessments and hazard identification. This ensures that personnel possess the competencies necessary to manage occupational risks effectively. Training duration, content and qualifications of instructors are defined based on regulatory requirements and technical complexity. Key training programs include: 
• Crane operation safety 
• Construction site safety management
• Lockout/Tagout (LOTO) procedures 
• Forklift operation 
• Working at height 
• Confined space entry

 

Training: Pandemic Preparedness and Response: HIV / AIDS 

BJC is steadfast in its dedication to safeguarding the health and enhancing the quality of life of all our employees. BJC actively supports sustainable health initiatives at both societal and global levels. As part of the commitment to promoting a safe and equitable workplace, BJC has implemented comprehensive training programs aimed at increasing awareness and understanding of HIV/AIDS. These programs are designed to:

• Provide accurate information about HIV/AIDS.

• Educate employees on the “U=U” (Undetectable = Untransmittable) concept to reshape perceptions of individuals living with HIV.

• Emphasize the importance of creating a safe, fair and non-discriminatory workplace in line with international standards.

• Foster an organizational culture that values understanding and equality.

In 2025, 100% training completion rate was achieved among eligible employees.

Training Course : Pandemic Preparedness and Response : HIV / AIDS

 

OHS Safety Inspection (Internal Inspection)

BJC conducts regular monthly OHS safety inspections led by the Occupational Safety, Health and Working Environment Committees and Safety Professional Officers. These inspections identify unsafe conditions and behaviors, ensure compliance with safety procedures, and verify effective risk control.
Inspection findings are documented and reported to the Site Head for review and corrective action to maintain a safe working environment.

OHS Audit 

BJC has implemented a structured internal audit program to assess the ongoing effectiveness of its occupational health and safety management system. This process ensures that safety requirements are consistently applied and continuously improved across the organization.  

 

Emergency Plan and Drill 

BJC has established an integrated emergency preparedness framework to ensure effective response to critical incidents. This framework emphasizes regular training, structured drills and continuous improvement to strengthen employee readiness and alignment with Business Continuity Management (BCM).

 

1.    Regular Training and Drills		2.    Integration with Business Continuity Plans
I.    Emergency Training     BJC provides structured emergency response training to equip employees with the knowledge and skills needed to act appropriately under various emergency scenarios: • Fire Drills: Conducted routinely to ensure employees understand evacuation procedures, the use of firefighting  equipment and how to respond safely during fire incidents. • Active Shooter Drills: Focused on practical response strategies based on the “Run,         Hide, Fight” approach, enabling swift and informed decision-making in high-risk situations. • Evacuation Drills: Designed to reinforce           coordinated evacuation, clarify responsibilities and ensure familiarity with safe assembly points. Training sessions incorporate detailed instruction, scenario-based practice and post-drill debriefings to strengthen operational readiness and address improvement needs.	II.    Continuous Improvement       BJC maintains a proactive approach to emergency preparedness through systematic review and refinement: • Monthly Case Studies: Real                internal and external incidents are analyzed to extract lessons learned and reinforce best practices. • Incident Reviews: Structured evaluations  are performed after drills or actual incidents to assess response effectiveness and communication accuracy. • Plan Enhancements: Insights                from reviews guide timely updates to procedures, communication protocols, evacuation routes and training requirements to ensure plans remain        current and effective	• Alignment with BCM: Emergency response activities are coordinated with Business Continuity Plans to ensure operational stability during disruptions.  • Resource Allocation: Essential emergency resources — including communication tools, protective equipment and critical supplies — are prepared and maintained under the BCM framework.

 

      

Active shooter drills, Photo Credit: Chiang Mai News

 

 

OHS Incident Investigation 

 

BJC has established a systematic Incident Investigation Process to ensure that all work-related incidents — including injuries, near misses, unsafe conditions, property damage and work-related ill health or diseases — are addressed promptly and effectively

 

1. Incident Response

Employees are responsible for reporting incidents to relevant supervisors, who are responsible for addressing each concern and following the investigation process to remediate the hazardous incident as soon as possible. It is emphasized that if any employee believes that an incident poses a high risk to the health and well-being of employees and their respective peers, all employees have the right to declare a stop work situation in order to remove themselves and their peers from the unsafe environment, and they are guaranteed to be protected from retaliation.

2. Record Data

All identified or observed work-related hazardous environment or circumstance must be accurately recorded by relevant supervisors into the centralized system.

3. Root Cause Investigation & Preventive Actions

Relevant supervisors are responsible for conducting a transparent incident investigation process to review the situation and identify the root cause of such event so that it can be managed appropriately and avoided in the future.

4. Report

To finish, if a hazardous event occurs in an operation that poses an obvious OHS risk, BJC will disclose the incident to all subsidiaries for investigation, in order to reduce the possibility of a similar incident occurring in other subsidiaries.

 

OHS Criteria in Procurement and Contractual Requirement 

 

BJC has embedded ESG criteria as a fundamental element in supplier selection and evaluation processes, with OHS being a key part of these ESG criteria. In addition, BJC has established a Supplier Code of Conduct to serve as a framework for business practices for all suppliers within the Group. OHS is one of the requirements that suppliers must comply with, which includes providing a working environment that meets the Occupational Health and Safety Act, applicable laws and relevant regulations. Suppliers must also provide employees with adequate and appropriate personal protective equipment, aligned with workplace risks, ensure its readiness for use and enforce its proper usage. This reflects BJC’s commitment to managing and developing its business sustainably, while maintaining social responsibility and reducing business risks.

OHS Safety Training for Suppliers

OHS Safety Training for Suppliers

 

OHS Initiatives

 

Health Programs:

     • Fitness Center and Exercise Classes 
All employees can access the fitness center during 06:00 – 22:00 hours on weekday. Beyond that, the company also initiated special corporate rates for its employees who would like to apply for a membership at Jetts Fitness center nationwide. Moreover, every Monday and Wednesday after working hours, an exercise class was available for the employees to join. The class took place at the auditorium and it comprised cardio exercise such as Yoga and Zumba dance. 

 

      • Occupational Health Check-up  

BJC provides occupational health services designed to prevent work-related illnesses and promote employee well-being. These services include periodic health examinations, workplace exposure monitoring and health consultations tailored to occupational risk factors identified within different business units and are aligned with job-specific occupational risks across the organization. 

 

     • Well-Being Program

BJC Glass (Thai Glass Industries Public Company Limited and Thai Malaya Glass Company Limited) promotes employee well-being through participation in the “Persona 60-Day Challenge”, organized by the Thai Health Promotion Foundation. The program encourages employees to apply health knowledge in their daily lives through the “Personal Health” application, with a focus on reducing sugar consumption and fostering healthier behavioral changes. 
 

                                                                                                

 

Work Permit Online System 

In 2025, BJC implemented a Work Permit Online System to strengthen safety management and control high-risk work activities conducted by contractors. The system ensures that all work tasks are properly assessed, authorized and monitored prior to commencement.
Under this system, personnel are required to obtain work permits before entering designated work areas or performing high-risk activities. Risk assessments, safety measures and work conditions are reviewed and approved by authorized personnel to ensure compliance with safety standards, internal procedures and applicable legal requirements. The Work Permit Online System enhances traceability, accountability and on-site supervision, supporting effective risk control and reinforcing the Company’s commitment to occupational health and safety management.

 

 

OHS Performance 2025

 

Work-related injuries :

Fatalities 

 

Fatalities	unit	2022	2023	2024	2025	Target for 2025
Employee - Case	Number	0	0	0	0	0
Rate	n/millions of Hours Worked	0	0	0	0	0
Contractor - Case	Number	0	0	0	0	0
Rate	n/millions of Hours Worked	0	0	0	0	0

 

 

LTIFR - Employee

 

LTIFR - Employee	Unit	2022	2023	2024	2025
Case	number	151	184	181	163
Rate	n/millions of Hours Worked	1.79	2.12	2.07	1.83
Coverage	% of revenues	91.37	91.42	91.81	91.61

 

 

LTIFR - Contractor

 

LTIFR - Contractor	Unit	2022	2023	2024	2025
Case	number	15	18	44	25
Rate	n/millions of Hours Worked	0.51	0.50	0.75	0.69
Coverage	% of revenues	91.37	91.42	91.81	91.61

 

Remark: LTIFR - Contractor does not include working hours of the contractors that promote sales of product or service such as product consultants.

 

Working Hours

 

• Employee  : 89,112,247 hours
• Contractor : 36,467,623 hours

 

Workers Covered by OHS Management System 2025

Category	Number	Percentage from Total Employees /  Total Contractors (%)
Employees covered by OHS management system	39,452	100
Workers (non-employees i.e. contractors) covered by OHS management system	235,023	100
Employees covered by internally audited OHS system	39,452	100
Workers (non-employees i.e. contractors) covered by internally audited OHS system	235,023	100
Employees covered by externally audited/certified OHS system *	4,479	100
Workers (non-employees i.e. contractors) covered by externally audited/certified OHS system *	25,675	100

 

* BJC’s OHS management system with third-party certification (e.g., ISO 45001) currently applies to business units where the nature of operations involves higher occupational health and safety risks — notably in manufacturing activities related to consumer products, packaging, and food. These include factories of Rubia Industries, BJC Cellox, BJC Glass, Thai Beverage Can, and BJC Foods. External certification is prioritized for these units due to regulatory requirements, industry standards, and risk management considerations.

 

Standard Certification

In 2025, BJC Big C and its subsidiaries attained the following International Organization for Standardization (ISO) standards:

 

ISO 45001:2018

ISO 14001:2015

ISO 9001:2015

  

• ISO 45001:2018 - Occupational Health and Safety Management Systems
• ISO 14001:2015 - Environmental Management Systems
• ISO 9001:2015 - Quality management system (QMS) 

 

 

	Consumer	Personal care	Packaging	Modern Retail

 

 

ISO 45001:2018 - Occupational Health and Safety Management Systems Total 8 Site
	Consumer -Thailand 2 Site		Personal care - Thailand 1 Site		Packaging - Thailand 5 Site
	Berli Jucker Cellox (CPC)		Rubia Industries (RIL)		Thai Glass Industries (TGI)
	Berli Jucker Foods (BJF)				Thai Malaya Glass (TMG 1)
					Thai Malaya Glass (TMG 2)
					Thai Beverage Can (TBC 1)
					Thai Beverage Can (TBC 2)

 

BJC has obtained ISO 45001:2018 certification, which requires independent external verification by accredited certification bodies. External audits are conducted annually by SGS (Thailand) Ltd., BSI Group (Thailand) Co., Ltd., LRQA, and Bureau Veritas, depending on the operation. These audits cover occupational health and safety management systems across our key operations. The certification ensures a structured and proactive approach to managing health and safety risks, reflecting our strong commitment to employee well-being.

 

Example : ISO45001 Certification

 

 

ISO 14001:2015 - Environmental Management Systems Total 8 Site
	Consumer -Thailand 2 Site		Personal care - Thailand 1 Site		Packaging - Thailand 5 Site
	Berli Jucker Cellox (CPC)		Rubia Industries (RIL)		Thai Glass Industries (TGI)
	Berli Jucker Foods (BJF)				Thai Malaya Glass (TMG 1)
					Thai Malaya Glass (TMG 2)
					Thai Beverage Can (TBC 1)
					Thai Beverage Can (TBC 2)

 

 

ISO 9001:2015 - Quality management system (QMS) Total 8 Site
	Consumer -Thailand 2 Site		Personal care - Thailand 1 Site		Packaging - Thailand 5 Site
	Berli Jucker Cellox (CPC)		Rubia Industries (RIL)		Thai Glass Industries (TGI)
	Berli Jucker Foods (BJF)				Thai Malaya Glass (TMG 1)
					Thai Malaya Glass (TMG 2)
					Thai Beverage Can (TBC 1)
					Thai Beverage Can (TBC 2)

 

 

OHS Awards and Recognitions 

 

BJC continues to demonstrate strong commitment to occupational health and safety (OHS), with multiple business units receiving national-level recognition. 

Berli Jucker Cellox (CPC)

• Honored by the Ministry of Labour (Thailand) for excellence in occupational safety and health practices, achieving the Silver Level award for the ninth consecutive year.
• Received the Silver Level award under the Zero Accident Campaign 2025 (B.E. 2568) for the second consecutive year at its Bang Phli Factory in Samut Prakan Province. 

 

Thai Glass Industries (TGI)

• Awarded the “Role Model” for Holistic Worker Health Management by the Department of Labour Protection and Welfare, underscoring the Company’s continued dedication to advancing sustainable organizational well-being.

 

Berli Jucker Public Company Limited

• Honored with the Thailand Labor Management Excellence Award 2023 by the Department of Labor Protection and Welfare, Ministry of Labor.
• Acknowledged for its commitment to safety through the Zero Accident Campaign 2023, as awarded by the Ministry of Labour.

 

Thai Malaya Glass (TMG)

• TMG was commended by the Ministry of Labour for its Excellent practices’ establishment on occupational safety and health at the national level in 2023, marking the company’s third year of achievement in this domain.
• TMG received accolades from the Ministry of Labour for its Excellent practices’ establishment on labor relations and welfare at the national level in 2023, marking the company’s eighth year of achievement in this area.
• TMG was recognized by the Ministry of Labour for its Excellent practices’ establishment on occupational safety and health at the national level in 2023, marking the company’s fourth year of achievement in this area.

 

Rubia Industries (RIL)

• RIL received accolades from the Ministry of Labour for its Excellent practices’ establishment on labor relations and welfare at the national level in 2023, commemorating the company’s fourth consecutive year of excellence.
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