Employee Management 

 

Employee management is a critical aspect of any business, with the potential to impact the economy, environment, and people in various ways. Poor employee management practices, such as worker exploitation, low wages, poor working conditions, forced labor, child labor, and discrimination, can lead to significant negative impacts on workers and their families. These practices can also harm a company's reputation and result in legal and financial consequences. On the other hand, responsible employee management can have positive impacts on the economy, environment, and people. When businesses prioritize employee well-being and development, they can enhance their reputation among customers, investors, and other stakeholders. Additionally, investing in employee training and development can improve customer service and satisfaction, leading to increased loyalty and repeat business. When employees feel supported and valued, they are more likely to be engaged and motivated, leading to better performance and outcomes.

BJC realizes that it is essential to recognize that the impact of employee management practices extends beyond the business itself. Poor practices can lead to violations of human rights, such as the right to work in safe and healthy conditions, the right to a living wage, and the right to be free from discrimination. By prioritizing responsible employee management, the company can ensure that it is not contributing to human rights abuses and is making a positive impact on the communities in which it operates.

 

 

Employee Management, Management Approach

 

BJC believes that strengthening competitive advantage begins with people, and that employee engagement reflects work efficiency and performance. Through the corporate value and corresponding corporation-wide policies, BJC has always prioritized human capital and committed to creating a happy workplace experience. The company always strives to take steps beyond employee expectations in order to retain them as well as attracting new talents.

BJC continued to promote and commit to “Happy Workplace” concept throughout 2022 as it has been one of the corporate values.  The commitment had been shown though related corporate-wide policies, including Human Rights Policy, Diversity and Inclusion Management, and Non-Discrimination Policy, Living Wage Policy, Work from Home and Work from Anywhere arrangements. The policies ensured that all employees received fair treatment, equal rights and work flexibility without discrimination against gender, age, physical disability, race, ethnicity, skin color, religion, nationality, country of origin, cultural background or marital status.

To foster such culture amongst all employees throughout the organization, BJC provides all employees with an Employee Manual, which provides all employees with a clear and comprehensive guideline to, 1) Employment Responsibilities at BJC, 2) Working days, hours, and leaves options, 3) Leave dates and Options, 4) Salary and Remunerations, 5) Discipline and Punishment 6) Grievance, and 7) Termination of employment. These guidelines have been developed in accordance with the Business Code of Conducts and Corporate Culture (WINNING), as such criterias of the Employee manuals are interrelated to the code of conduct. A clear example is under guideline 5, where outlines procedures incase employees violates the agreement within the employee manuals, which may result in disciplinary consequences which impacts employee remunerations. Additionally, the manual also outline that employee performance appraisal systems also integrates compliance against the code of conduct, further fostering good employee behaviour throughout the organization. 

Throughout 2022, there were approaches and projects that supported talent attraction and retention as well as enhancing employee engagement as follows:

 

Employer Branding

 

Since 2021, BJC has been focusing more on creating a strong employer branding as an employer of choice, with employer value proposition as Bring Up Better Life for All, where the company give importance to all stages of employment. The company sees its employer branding as a continual process of being distinctively great in 2 aspects;

• Commitment: to make a distinctively great place to work
• Communication: to make sure the right talents in the market know how great the company is

Employee Branding Strategy 2022

 

• Communication Channels  - Raising awareness on company’s activities both internally and externally via various communication channels such as HR mobile application and social media.

• Internal Actions - Encouraging all employees to be BJC Ambassador, representing positive image of the company such as CSR Ambassador Project and Employee Referral Program.

• External Actions - Attracting potential talents by communicating positive image of the company such as employee benefits, working environment and employee engagement activities.

• New Generation Company - Building the company to be a happy workplace for new generations.

• Monitoring and Evaluation - Conducting an employee engagement survey to evaluate all engagement activities for future improvement.

 

Employer Branding Key Focus

 

• New-Gen Company - Attracting new generation by people, benefits, facilities, environment, activities and culture.

• Diversity - Promoting diversity, equality and inclusion by treating everyone without any discrimination.

• Core Values - Enhancing BJC’s core values (CDSH) through activities, communication and employee engagement.

• Employer Value Preposition - Planting the concept “Bring Up Better Life for All” to all employees.

 

Thailand's Top Employer

BJC has effectively communicated its employer branding both internally and to the public, maintaining a constant presence. As a result of their efforts, BJC had secured the 10th spot in the Top 50 Employers in Thailand 2023 list, which was compiled by Work Venture, a prominent employer branding consulting company known for its work with major organizations in Thailand. It is worth noting that BJC had improved its ranking from the previous year, where the company was placed 19th in the Top 50 Employers in Thailand 2022.

Work Venture conducted a survey of the relevant target group of new generation candidates, which included recent graduates and young professionals in the workforce between the ages of 21 and 35. Over 10,000 people were polled in total.

 

 

Workplace Diversity, Equity and Inclusion 

 

As stated in details under Human Rights chapter, in 2022 BJC had promoted workplace diversity, equity and inclusion beyond what the company had done before. DiverCity project had been initiated as a company’s commitment to endorse diversity, equity and inclusion in the long run through various engaging activities, beside the 2021 revision of Diversity and Inclusion Management, and Non-Discrimination Policy. 

In 2022, the ratio of BJC's male and female employees were 40.4 % and 59.6% respectively. As for base salary, BJC has been conducting fair remuneration, considering previous employment, knowledge and competency, among all employees at all levels without discrimination against their gender, age, physical disability, race, ethnicity, skin color, religion, nationality, country of origin, cultural background or marital status.

 

Type of Individual Performance Appraisal

Additionally, for appropriate employees’ performance evaluation, BJC conducted an ongoing individual performance appraisal. The 2022 employee’s performance evaluation was as follows;

Type of Performance Appraisal	% of Employees 2022
1. Management by objectives: systematic use of agreed measurable targets by line superior	100
2. Multidimensional performance appraisal such as 360-degree feedback	100
3. Team-based performance appraisal	100
4. Agile conversations	100

 

1. Management by Objectives: Systematic Use of Agreed Measurable Targets by Line Superior

BJC uses Performance Evaluation (Interim Review) for employee’s individual performance appraisals. The evaluation consists of 4 parts, first completed by the employees themselves, followed by their respectives superiors/supervisors. 

• Performance Output, based on factors such as quality and quality of work, job knowledge & skills, cost effectiveness, problem solving, reliability, attitudes problem solving and attendance & punctuality. 
• W-I-N-N-I-N-G & Role Competency, evaluated against the BJC corporate culture 'WINNING', including compliance with the company code of conduct. 
• Learning & Development Plan, for individual performance learning gaps, and 
• Career Wish & Aspiration, for individual career wish and knowledge/skills aspirations employees wish to learn.

2. Multidimensional Performance Appraisal

• The 360-degree feedback is conducted  as part of the multidimensional performance assessment process to evaluate an employee’s performance based on individual performance. There are many sources of feedback, including subordinates, colleagues, and supervisors, as well as external sources like as customers, suppliers, and other interested stakeholders. Employees' soft skills are evaluated to see if they fit with the company values.
• The satisfaction survey is conducted to measure perceptions and impressions of internal service between teams, divisions, departments or business units.
• The bell curve performance appraisal is conducted to rank an employee’s performance based on individual performance against the performance of their peers.

3. Team-based Performance Appraisal

In team-based performance appraisal, the company evaluates the overall performance of a team rather than just focusing on individual contributions. This approach recognizes that successful outcomes often result from collaborative efforts and effective teamwork. Here is how the company implements team-based performance appraisal:

Define Team KPIs: The company identifies key performance indicators (KPIs) that measure the team's success and align with its strategic objectives.
Set Team Goals: Clear and measurable goals are established for the team to work towards. These goals should be aligned with the company's overall objectives and reflect the team's responsibilities and scope of work.
Feedback Mechanism: The team holds regular meetings to discuss progress, challenges, and opportunities. These meetings provide an opportunity to share updates, exchange ideas, and address any issues that may be hindering the team's performance.
Performance Evaluation: The team's performance is evaluated based on the predefined Team KPIs and goals.
Team Rewards and Incentives: The company introduced rewards and incentives that are tied to the team's overall performance. This could include bonuses, recognition programs, or other forms of acknowledgment to motivate and reinforce collective achievements.

4. Agile Conversations

The ‘Feedback Mechanism’ is an essential part of the Agile framework and promotes continuous improvement and learning within a team. Here is how it works within Agile Conversations:

Regular feedback loops: the feedback loops are built into the processes, such as daily meetings, performance reviews, and one-on-one conversations.
Constructive feedback: emphasizing on providing constructive feedback rather than criticism.
Timely feedback: It encourages providing feedback in a timely manner. When feedback is given promptly, it allows individuals to address issues, improve performance, or build upon successes.
Two-way communication: encouraging active listening and dialogue. It is not just about managers or team leads providing feedback to team members, but also team members providing feedback to each other, promoting a culture of continuous learning and mutual growth.
By incorporating a feedback mechanism within Agile Conversations, teams can foster a culture of continuous improvement, collaboration, and open communication. It enables team members to learn from each other, adapt to changing circumstances, and deliver higher-quality work.

 

Workforce Breakdown: Gender 

 

BJC aims to embrace diversity by balancing the diversity of gender in every management level.  The actions are done through employer branding, recruitment, human resource development and retention. 

 

Diversity Indicators	Percentage Year 2022	Public Target
Share of women in total workforce (as % of total workforce)	59.63	55 Target Year : 2025
Share of women in all management positions (as % of total management positions)	52.33	50 Target Year : 2025
Share of women in junior management positions,  (as % of total junior management positions)	54.07	50 Target Year : 2025
Share of women in top management positions, i.e. maximum two levels away from the CEO or comparable positions (as % of total top management positions)	52.17	50 Target Year : 2025
Share of women in management positions in revenue-generating functions (e.g. sales) as % of all such managers	51.94	50 Target Year : 2025
Share of women in STEM-related positions (as % of total STEM positions)	45.6	50 Target Year : 2025
The coverage of the data reported  as a % of FTEs	100

 

Workforce  Breakdown: Nationality

 

Nationality	% of total workforce 2022	% of total management workforce 2022
Thai	84.40	75.63
SEA (Vietnamese, Malaysian, Cambodia, Lao)	15.59	24.21
Other (American, Chinese, etc.)	0.01	0.16

 

Disability Group

 

At BJC, promoting equal opportunities for all individuals is a top priority. Our focus is on job capabilities and organizational fit, rather than any individual characteristics. The company actively supports and employs individuals with physical or mental disabilities, as demonstrated by its 2022 hiring figures. In 2022, BJC welcomed 257 individuals with disabilities into the company, comprising 1.3% of the full-time employees. The company is committed to providing these individuals with the necessary support for knowledge and career advancement.

 

The Employee Stock Option Program

 

The company also compensates its executives and employees and/or its subsidiaries by issuance and offering of warrants to purchase the ordinary shares of the Company (“Warrant”) under the BJC ESOP 2018 Scheme as an incentive and compensation for the executives and employees of the company and/or its subsidiaries to motivate them to work for maximized benefits for the company and shareholders’ and to retain those executives who exhibited outstanding performance to continue working for the Company in the long run to achieve the Company’s business goals. For 2022, the percentage of the workforce below senior management level that this program applies to is 1.05.

 

Living Wage

BJC is committed to providing compensation that not only meets employees’ basic needs but also offers some discretionary income. The company also hold itself accountable for upholding fair labor practices throughout the entire supply chain. This encompasses employees' rights to a living wage and the implementation of publicly disclosed living wage strategies. The company is dedicated to full compliance with all relevant laws, conventions, and regulations.

Living Wage Commitment

• By 2025, for 100% of BJC's own operations in all countries, there must be a living wage assessment of the employees and the employees are paid with fair, appropriate and adequate wages for living.

• By 2030, for 100% of BJC's critical suppliers, contractors and franchisees, there must be a living wage assessment of their employees, and the employees are paid with fair, appropriate and adequate wages for living. 

Living Wage Assessment Coverage
In 2022, more than 75% of BJC's  own operations, suppliers, contractors and over 50% of franchisees have been assessed on living wage. BJC, however, informs all contractors and suppliers on the living wage guidelines.

 

Gender Pay Indicators

 

BJC aims to embrace diversity by balancing the diversity of gender in every management level.  
Gender pay gap calculation: The gender pay gap is calculated from the difference in average gross hourly earnings between women and men employees.  

• Mean gender pay gap: The difference between the mean salary rate of male employees and that of female employees.
• Median gender pay gap: The difference between the median salary rate of male employees and that of female employees.
• Mean bonus gap: The difference between the mean bonus pay paid to male employees and that paid to female employees.
• Median bonus gap: The difference between the median bonus pay paid to male  employees and that paid to female employees.

 

Indicator	% Difference between Men and Women Employees 2022
Mean gender pay gap	6.54
Median gender pay gap	1.01
Mean bonus gap	1.96
Median bonus gap	0
The coverage of the data reported as a % of FTEs :  100%

Minimum Notice Period

 

For any significant operational change, BJC normally communicates with the affected employees prior to the actual change. The period depends on urgency and necessity, ranging from 1 week to 6 months.

 

Talent Attraction

BJC uses Strategic Workforce Management and People Analytics as a means of identifying its employees. The tool encompasses various work processes and systems aimed at evaluating, nurturing, transitioning, and retaining a top-notch workforce. By utilizing information and analytics, the company enhances employee career growth, succession planning, and retention, ensuring stability and growth for the business. Talent Attraction, on the other hand, helps BJC plan for its workforce across all functions and the entire organization. It evaluates the need for new hires and identifies areas where savings can be made to boost workforce productivity.

BJC recognizes that the recruiting process has undergone significant changes in the past few years. Since the COVID-19 pandemic, virtual recruiting has become the new standard at the company, and they are also strengthening internal mobility and upskilling programs. Beyond that, diversity is now being given priority with a greater sense of urgency.

In 2022, BJC persisted in using online recruitment platforms to expand its pool of potential candidates and increase the likelihood of hiring talented employees. The company had adopted a digital approach in the recruitment process to attract competent individuals for various job functions. There was also a monthly employee referral program in place where current employees can refer suitable candidates. Additionally, BJC had utilized its social media platform on Facebook (https://www.facebook.com/bjccareers) and Linkedin (https://www.linkedin.com/company/bjc/mycompany) to convey the employer branding and attract new talents.

Beside the social media channels there were other several ways that BJC used to attract new talents in 2022 such as Internship Program, inviting students to join company activities and organizing a hackathon for students as stated below;

BIG's SEED Talent Camp

The company organized an innovation hackathon for university students under the theme "Hack Your Idea Plus More Happiness to Bring a Better Life". There were 113 teams of student submitted the ideas. 150 students were chosen to attend a training on building new business ideas throuh activities and workshops, including business case studies, design thinking workshop and idea pitching techniques.

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Turnover Rate

 

Retail businesses face a constant challenge of high turnover rates, but BJC aims to turn this trend around. In 2022, there was no major layoffs and the company prioritized attracting and retaining top talent through strategic hiring practices, offering market-competitive pay and benefits packages, recognizing and rewarding employees, providing clear career growth opportunities, and implementing flexible work arrangements. By taking these steps, BJC was poised to reduce its turnover rate and foster a positive, engaging work environment.

Indicator	2019	2020	2021	2022
Total employee turnover rate	68.94	62.12	48.86	45.58
Voluntary employee turnover rate	58.78	46.23	42.86	33.33

Data coverage 100% of all FTE Globally

New Employee Hire

 

To expand the reach of potential recruits, and adapt to the ever increasing popularity and utilization of the internet of things, BJC has implemented and upgraded online recruitment platforms, increasing the opportunities of hiring talented employees, while reducing face-to-face interactions during the pandemic. BJC has continued to initiate digital platform for the recruitment process to attract skilled individuals.

 

Indicator	2019	2020	2021	2022
Total number of new employee hires	36,205	19,299	22,019	18,184
Average hiring cost/FTE (Thai baht)	3,449	3,378	1,498	1,468

Percentage of Open Positions Filled by Internal Candidates (Internal Hires): 39.8

 

 Employee Engagement

 

Continuing from the pandemic situation in 2021, in 2022, in addition to promoting a culture of diversity, equity, and inclusion through various programs, BJC continued to improve work flexibility by allocating resources to allow employees to work from anywhere one day per week and work from home every Friday. This comprised an HR mobile application, an IT system and infrastructure that allowed employees to stay linked with their working team. Employees were also encouraged to participate in both on-site and online activities as well as social networking (https://www.facebook.com/bjcbigcesociety).

From the annual employee engagement survey, BJC analyzes the results of the survey to identify areas where employees are dissatisfied or where there is room for improvement, then prioritize actions to address the most critical issues first.  The company then creates an action plan to address the identified areas of improvement.  In addition, the survey results are communited to all department heads in order for them to improve their team’s enagement and performance.

 

Trend of Employee Engagement

Employee Engagement	2019	2020	2021	2022	Target 2022
Employee Engagement (%)	83	74	70	75	75
Data Coverage (%)	84	98	100	100

The number of respondents is representative of the total FTE.

 

Employee Engagement Activities 2022

 

1. BJC Big C Opportunity Day

BJC Big C Opportunity Day was an event that gave employees the opportunity to rotate to other positions in order to increase their skills, open a new perspective, have broader knowledge for and become an important force for the company. On the day, there was also a knowledge sharing session from a guest speaker on growth mindset, as well as an experience sharing session from employees who had successfully rotated work and had grown to become a major force in the company. 

 

Career booths were also available for the employees to visit and explore available positions for the rotation.  In 2022, there were over 150 available positions from the following 15 work lines; Healthcare Business, Consumer Business, Packaging Business, BJC Specialties & White Group, Engineering, BJC Power & Graphic System, Finance & Accounting, Group Procurement & Audit / Loss Prevention & Quality Assurance, Management Information System, Commercial, Town Center & Property, Supply Chain Management / Logistics, Digital Platform, Retail Operations, Human Resources, International Business.

 

2. Love Mission Project

The project provided opportunities for headquarter employees with real experience of working in the field at Big C stores.  The objective was to enhance employee’s unity and to encourage employees to work together more effectively.  During the field work, each employee would experience LOVE, which included; Learn – learning about store operation, Overcome – overcoming challenges from hands-on training, Valuable – creating value at work and Experience – sharing feelings and creating new experience. Throughout the year, there were over 1,200 headquarter employees had the opportunities to work at Big C stores under 6 departments; Online Shopping, Fresh Food, Dry Food, Non-Food, Customer Service and Goods Receiving.

3. Idol Mentor Project

In 2022, BJC organized 2 sharing sessions under Idol Mentor Project, where employees had an opportunity to talk and ask questions exclusively with over 30 senior executives. The content consisted of how to have a successful career path and how to have the right mindset.

 

4. Office Renovation

BJC had completed its headquarter renovation in 2022, offering its employees a range of new and improved facilities and amenities. With the introduction of a mixed-use canteen and co-working space, enhanced auditoriums and meeting rooms with state-of-the-art technology and higher capacity, a fitness center, Big C Foodplace, green spaces and flexible working spaces located around the office, the company was dedicated to promoting happy workplace and employee engagement.

 

Employee Support Programs

 

Apart from regular assessment of hazardous and occupational health and safety in all operations, BJC has also implemented various initiatives to protect, foster and promote good health and well-being of the employees such as flexible working hours, working from home, childcare facilities and contributions, maternity and paternity leave initiatives. The aim is for all employees to have good physical and mental health, for all employees to perform at their best ability, and to increase employee engagement with the organization.

 

Program	Detail
Flexible working hours	BJC acknowledges the importance of work-life-balance, recognizing the positive impacts effect it has on employees, allowing employees to meet and manage their personal and professional responsibilities respectively, leading to a happier and more satisfied employee, whom are motivated to work. For this reason, BJC has implemented a flexible working hour scheme for all employees since 2009.  To minimize the risk of employees contracting COVID-19 during their commute to work, BJC extended the scope of the flexible working hours, allowing employees to start work from 7.30 - 10.00, finishing when they have completed 8 hours of work. This allows employees to avoid congestions on public transports during the normal working hours of 8.00 – 8.30 am, reducing the exposure risk to the virus.
Work from Home and Work from Anywhere arrangements	After the positive success of the flexible working hour scheme, BJC have introduced the working from home arrangement since 2020. BJC allows all employees to a work from home arrangement on a case by case basis, pending they meet the conditions, qualifications and requirement of the work from home guideline established in 2019. In 2020, BJC initiated the work from home arrangement for all employees to increase workplace flexibility. Starting from 2021, employees can work from home every Friday. In addition, Work from Anywhere Policy has been established, allowing employees to work from anywhere one day per week, as an extra day from working from home. To remediate this, BJC has provided IT infrastructure and tools to enable employees to continue to work effectively and efficiency.
Part-time working options	Social, economic and technological changes affecting the world of work are driving the company to review how our hiring policies can best respond. We have seen growth in particular contract types that diverges from the “standard employment contract”, a full-time dependent employment contract of indefinite duration, while the use of temporary or special contracts may bring advantages, including flexibility for both employers and workers. The practices that are being used in our company are: - Part-time Work:  Part-time employees work less than 40 hours per week and their working hours are usually regular each week. Part-time employees get the benefit package according to the labor law or as specified in the employment contract. - Senior Employment Program: individuals in their 60s are invited back to work from retirement and are employed into the roles that let them contribute their expertises. Senior employees get the benefit package according to the labor law or as specified in the employment contract. In addition, working time, benefits, along with health and safety will be addressed for several new forms of employment. It is crucial to ensure that this flexibility does not diminish workers’ protection.
Childcare facilities or contributions	BJC strongly believes that a strong family bond from an early age will lead to a strong child develop, resulting in a high quality member of society in the future. To assist employees as they transition into their new responsibilities of parenthood, BJC has provide specific well-being benefits for employees. To assist new mothers to balance their new responsibilities as mothers and work, BJC provide nursing room, as childcare facility for mothers to take care of their child during working hours.  At present a total of 4 nursing rooms are available at BJC head office, Thai Glass Industries, Thai Malaya Glass 1 and Thai Malaya Glass 2. In addition, CPC offers contribution to employee children in the form of scholarships. The scholarship have been offered for the past 18 years for well-performing employees, with over 1 year employment with CPC. (The child must be a high achiever to be eligible for the scholarship. CPC has an annual scholarship target of 29 children.) For employees who joined BJC before 1 November 2008, BJC offers medical support for employee children, as a childcare contribution initiative. The total support ranges from 100,000 baht per year to actual medical bills, depending on the level of the employees. In addition to childcare contributions, BJC has also launched a program "Sanook Kids Big Day", where employees and customers can bring their children who are in kindergarten and primary school to participate. The program consists of one 1-day activity that give the children career guildline by letting them experience real-life occupations.
Breast-feeding/lactation facilities or benefits	In assisting new mothers to balance their new responsibilities as mothers and work, BJC provide nursing room as breast-feeding facility mothers to carry out these tasks during working hours. Each rooms are built for comfort and privacy equipped with refrigerator. At present a total of 4 nursing rooms are available at BJC head office,Thai Glass Industries, Thai Malaya Glass 1 and Thai Malaya Glass 2.
Paid parental leave for the primary caregiver & Paid parental leave for the non-primary caregiver	Family institutions are of fundamental importance to a quality society. BJC, therefore, value parenthood and precious moments in families. BJC has allowed parents to spend more time with their newborn which exceeds the legal requirements. A parent who is a primary caregiver is entitled to take leave with pay for up to 100 days and may request for additional leave without pay for another 30-day period. A secondary caregiver can also take childcare leave for 3 days with pay to support his/her partner.   To build a sustainable relationship within various forms of families in a diverse environment, this program is gender neutral to give both male and female parents the right to raise their children appropriately and equally. The program is also applied to adoption to support the fostering and adoption of disadvantaged children to enhance the quality of human resources for society.
Paid family or care leave	Employees may take business leave, upto 7 days, in order to take care of their spouse, child, parent, parent-in-law or other designated relation when the person requires additional care for health conditions.
Workplace Stress Management	Mental well-being: The program recognizes the importance of mental health and likely provides resources for emotion awareness & management. Work-life balance program: The program offers flexible work arrangements, remote work options to support a healthy work-life balance and prevent burnout. Wellness program: Including physical fitness activities, stress reduction workshops, and positive conversation sessions. The program provides avenues for stress reduction and support. Positive work culture: Nurturing a culture of open communication, collaboration, and respect, the program creates an environment where employees feel valued, reducing stress factors like excessive workload and conflicts. Training and development: Through training in areas such as time management and stress reduction techniques, the program equips employees with tools to effectively manage stressors. By addressing these aspects, the program actively supports stress management, creating a happier and more productive workforce.
Sport & Health Initiatives	Cardio exercise class is organized once a week and all employees are welcome to attend. BJC fitness center located at BJC’s head office is open for all employees between 06:00 – 22:00 hours, weekday. BJC also offers corporate rate discount for all employees to selected fitness centers.